Quality and Reliability

IpTL is proud to stand behind its solutions and demonstrate innovation and leadership in supporting our customers. Whether it is our remote access management tools or one-on-one domain expertise, IpTL has a proven track record of setting up and keeping your network working.

IpTL operates general support as well as a customer Technical Assistance Center (TAC) to support the post-sale needs of our market.

Highlights of IpTL Support Services:

• Standard limited warranty for all IpTL hardware products for a minimum of 12 months from date of purchase.
• Free software updates for the life of the product.
• Free implementation/turn-up support
• IpTL AdvantEdge™ advanced and bespoke contracted TAC services; including:
  • • Extended warranties out to 6 years
    • Advance Replacement / Streamlined RMA
    • Network design and implementation
    • Managed Network Services
    • 24x7x365 Priority Response and Escalation
• IpTL Certified Engineer – Technical training classes (ICE-T)
• KickStarter installation turn-up

Global Support & TAC Support Contacts

IpTL Support is operated globally and can be contacted:

 

Method	Contact	Details
Telephone	+1 301 570 6611 option 2	Available 9:00am – 3:00pm EST; USA business days (excluding holidays); next business day response or per service contract terms
Support Email	support@IpTechnologyLabs.com	24 hours receipt; next business day response or per service contract terms.
On-line Ticket Submission	https://IpTechLabs/support/ticket	Select “Open New Ticket”; 24 hours receipt; next business day response or per service contract terms.