IpTL Support Home
Quality and Reliability
IpTL is proud to stand behind its solutions and demonstrate innovation and leadership in supporting our customers. Whether it is our remote access management tools or one-on-one domain expertise, IpTL has a proven track record of setting up and keeping your network working.
IpTL operates general support as well as a customer Technical Assistance Center (TAC) to support the post-sale needs of our market.
Highlights of IpTL Support Services:
- Standard limited warranty for all IpTL hardware products for a minimum of 12 months from date of purchase.
- Free software updates for the life of the product.
- Free implementation/turn-up support
- IpTL AdvantEdge™ advanced and bespoke contracted TAC services; including:
- Extended warranties out to 6 years
- Advance Replacement / Streamlined RMA
- Network design and implementation
- Managed Network Services
- 24x7x365 Priority Response and Escalation
- IpTL Certified Engineer – Technical training classes (ICE-T)
- KickStarter installation turn-up
- Support Service Policy
- Support and TAC Contact Information
- Standard Limited Warranty
- Return Materials Authorization
- Pre-Installation Check-List
Global Support & TAC Support Contacts
IpTL Support is operated globally and can be contacted:
Note: Submissions on the Web and emergency support are available for customers with a valid maintenance contract only.
+1 301 570 6611 option 2
Available 9:00am – 3:00pm EST;
24 hours receipt; next business day
24 hours receipt; next business day response or per service contract terms
On-line Ticket Submission
Select “Open New Ticket”; next business day response.