IpTL Support Home

Quality and Reliability

IpTL is proud to stand behind its solutions and demonstrate innovation and leadership in supporting our customers. Whether it is our remote access management tools or one-on-one domain expertise, IpTL has a proven track record of setting up and keeping your network working.

IpTL operates general support as well as a customer Technical Assistance Center (TAC) to support the post-sale needs of our market.

Highlights of IpTL Support Services:

  • Standard limited warranty for all IpTL hardware products for a minimum of 12 months from date of purchase.
  • Free software updates for the life of the product.
  • Free implementation/turn-up support
  • IpTL AdvantEdge™ advanced and bespoke contracted TAC services; including:
      • Extended warranties out to 6 years
      • Advance Replacement / Streamlined RMA
      • Network design and implementation
      • Managed Network Services
      • 24x7x365 Priority Response and Escalation
  • IpTL Certified Engineer – Technical training classes (ICE-T)
  • KickStarter installation turn-up

Global Support & TAC Support Contacts

IpTL Support is operated globally and can be contacted:

 

Method

Contact

Details

Telephone

+1 301 570 6611 option 2

Available 9:00am – 3:00pm EST;
USA business days (excluding holidays); next business day response or per service contract terms

Support Email

support@IpTechnologyLabs.com

24 hours receipt; next business day response or per service contract terms.

On-line Ticket Submission

https://IpTechLabs/support/ticket

Select “Open New Ticket”; 24 hours receipt; next business day response or per service contract terms.

IP Technology Labs

IP Technology Labs